I’ve seen a lot of bad things in my career, and admittedly I have a somewhat lesser tolerance for idiocy than I perhaps should. However, I have also seen some good things – and more recently, some excellent things. Two come to mind immediately.
The first I’ve probably posted about before, but it deserves repeating. In all my years as a sysadmin, I have never encountered a support group as universally excellent and smooth as NetApp’s. I had a disk fail last night – the sixth disk total in just over a year – on my NetApp SAN. The replacement was delivered before 8am today, waiting for me when I arrived at the office. I even had an email telling me I was entitled to an on-site engineer should I need one to perform the replacement. Granted, it seems a bit ridiculous, but it’s a standard response so even though the idea of having a field rep replace a disk for me is amusing, it’s ncie to know that the same flow would be automatically invoked for a more serious failure like a controller board. Seriously, NetApp, you’re doing a hell of a job. Keep it up.
The second item I wanted to mention was about SugarCRM. I’ve been playing with it for a bit today, mostly because it’s something I’ve wanted to play with for a while. The install for 6.0.0 (the Community edition, of course) was smooth, even if the questions were a bit confusing on the first read-through. Overall, a nice product; it could use some improvement, but that would be icing on the cake, the cake itself is quite well done.