There is hope, after all…

I’ve seen a lot of bad things in my career, and admittedly I have a somewhat lesser tolerance for idiocy than I perhaps should.  However, I have also seen some good things – and more recently, some excellent things. Two come to mind immediately.

The first I’ve probably posted about before, but it deserves repeating.  In all my years as a sysadmin, I have never encountered a support group as universally excellent and smooth as NetApp’s.  I had a disk fail last night – the sixth disk total in just over a year – on my NetApp SAN.  The replacement was delivered before 8am today, waiting for me when I arrived at the office.  I even had an email telling me I was entitled to an on-site engineer should I need one to perform the replacement.  Granted, it seems a bit ridiculous, but it’s a standard response so even though the idea of having a field rep replace a disk for me is amusing, it’s ncie to know that the same flow would be automatically invoked for a more serious failure like a controller board.  Seriously, NetApp, you’re doing a hell of a job.  Keep it up.

The second item I wanted to mention was about SugarCRM.  I’ve been playing with it for a bit today, mostly because it’s something I’ve wanted to play with for a while.  The install for 6.0.0 (the Community edition, of course) was smooth, even if the questions were a bit confusing on the first read-through.  Overall, a nice product; it could use some improvement, but that would be icing on the cake, the cake itself is quite well done.

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